Hanitoo 韓文
支援與聯絡 / Support
開始使用
需要註冊才能用嗎？
不用。打開就能讀、能點字查詢。只有在你想把單字存起來或換手機同步時， 才會請你用 Google 或 Apple 帳號登入。
沒有網路能用嗎？
可以。單字庫與所有發音音檔都內建在 App 裡，閱讀、查詢、聽發音都不需要網路。 只有下載新內容時會用到。
訂閱與付款
免費試用怎麼算？
前 3 天完整開放。第 3 天之後，進階內容需要訂閱才能繼續使用。
取消訂閱
訂閱由 App Store 處理，不經過我們。
iPhone「設定 → 點最上面你的名字 → 訂閱 → Hanitoo」。
在到期前取消就不會續扣，已付的期間仍可用到結束。
申請退款
退款一律由 Apple 審核：reportaproblem.apple.com。
還原之前買過的訂閱
App 內「我的 → 設定 → 還原購買」。換手機或重裝後用得到， 請先用當初購買時的同一個 Apple ID 登入 App Store。
你的資料
換手機後單字本不見了
請用原本那個 Google 或 Apple 帳號登入，單字本與學習進度會自動同步回來。
未登入時資料只存在原本那支手機裡，不會上傳。
刪除帳號與所有資料
App 內「我的 → 設定 → 刪除帳號」，你自己就能刪，立即生效，不需要來信等待。
刪除後雲端的單字本、學習紀錄與帳號資料都會移除，且無法復原。
內容與發音
內容多久更新？
閱讀、聽力與題庫會持續增補。打開 App 時會自動取得，不必更新版本。
羅馬拼音跟聽到的發音不一樣？
那是正常的。羅馬拼音標的是實際發音（例：독립 標成 dongnip 而不是 dokrip）， 因為韓文有連音與音變。拼音只是輔助，請以音檔為準。
還是沒解決？
寫信給我們：hanitoo.korean@gmail.com
通常 2 個工作天內回覆。信裡附上你的手機型號與App 版本 （我的 → 設定 → 關於），我們能更快找到問題。
Getting started
Do I need an account?
No. You can read and tap any word to look it up right away. We only ask you to sign in with Google or Apple when you want to save words or sync to another phone.
Does it work offline?
Yes. The dictionary and every pronunciation audio file are bundled in the app, so reading, look-ups and audio all work without a connection. Only new content needs network.
Subscription and payment
How does the free trial work?
The first 3 days are fully open. After day 3, advanced content requires a subscription.
Cancel a subscription
Billing is handled by the App Store, not by us.
On iPhone: Settings → tap your name at the top → Subscriptions → Hanitoo.
Cancel before the renewal date and you will not be charged again; you keep access
until the current period ends.
Request a refund
Refunds are reviewed by Apple: reportaproblem.apple.com.
Restore a purchase
In the app: Me → Settings → Restore purchases. Useful after reinstalling or switching phones. Make sure you are signed in to the App Store with the same Apple ID you bought it with.
Your data
My wordbook is missing on a new phone
Sign in with the same Google or Apple account and your wordbook and progress sync back.
While signed out, your data stays only on the original device and is never uploaded.
Delete your account and data
In the app: Me → Settings → Delete account. You can do this yourself and it takes effect
immediately — no need to email us and wait.
Your cloud wordbook, study history and account data are removed and cannot be recovered.
Content and pronunciation
How often is content updated?
Reading, listening and practice questions are added regularly. The app picks them up automatically — you do not need to update the app version.
The romanization does not match what I hear
That is expected. Romanization reflects actual pronunciation (독립 is written dongnip, not dokrip) because Korean has liaison and sound changes. Treat it as a hint and trust the audio.
Still stuck?
Email us: hanitoo.korean@gmail.com
We usually reply within 2 business days. Include your device model and app version (Me → Settings → About) so we can find the problem faster.